Privacy

1. Introduction

SharpLite Systems LLP ("we," "our," or "us") develops and distributes the Managerp Neo desktop ERP software and operates this website (collectively, the "Services"). This Privacy Policy explains how we collect, use, store, and protect your information.

By accessing this website or using our software, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or software.

2. Our Software is On-Premise

Managerp Neo is an on-premise desktop ERP software. This means:

• Your business data — including customer records, transactions, inventory, accounting entries, and all other operational data — is stored exclusively on your own servers and databases.
• SharpLite Systems LLP does not host, store, access, or process your business data. It remains under your control at all times.
• We do not operate cloud servers that store or process your business transactions. There is no automatic data transmission from our software to our systems.

3. Information We Collect Through This Website

When you use our website — to register a license, submit a support ticket, download the software, or contact us — we collect information you provide directly, including:

• Account registration details (name, email address, phone number, company name)
• Purchase and license history for Managerp Neo products
• Support inquiries, ticket communications, and correspondence
• Company profile information you choose to provide

We also automatically collect certain technical information when you visit our website, including IP address, browser type, operating system, referring URL, and pages visited. This helps us maintain and improve website performance and security.

4. Cookies

We use cookies and similar technologies to operate our website, maintain your login session, and analyze general usage patterns. You can manage cookies through your browser settings. Disabling cookies may affect certain website functionality such as the shopping cart or login.

5. Payment Information

All payments made through this website are processed by authorized third-party payment processors (such as Razorpay). We do not process, store, or have access to your full payment card numbers, CVV codes, bank account details, UPI PINs, or any other sensitive payment credentials. Payment transactions occur entirely on the payment processor's secure infrastructure.

We only record a limited subset of information returned by the payment processor for our records, typically: the transaction ID, payment date, payment amount, payment method type (e.g., card, UPI, net banking), and the last four digits of the card or masked account identifier where applicable. This information is used solely for order verification, invoice generation, and support purposes.

6. How We Use Your Information

We use the information collected through this website to:

• Process your software license purchases and manage your account
• Provide technical support and respond to inquiries
• Send service-related communications (license keys, invoices, update notifications)
• Improve our website, software, and customer service
• Prevent fraud, ensure website security, and comply with legal obligations

7. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We do not share your information with third parties except in the following limited circumstances:

• Payment processing: Transaction details are shared with our payment processor (Razorpay) solely to complete your purchase.
• Legal compliance: We may disclose information if required by law, court order, or government regulation.
• Normal business workflow: Information may be shared with our authorized channel partners, resellers, or service providers when necessary to fulfill your order, provide support, or deliver services you have requested.

All third parties who receive your information are contractually obligated to protect it and use it only for the specific purpose for which it was shared.

8. Data Retention

We retain your account information, purchase history, and support correspondence for as long as your account is active or as needed to provide you services. Financial records are retained for the period required by applicable Indian law. You may request deletion of your account data at any time, subject to legal retention requirements.

9. Data Security

We implement reasonable physical, technical, and administrative security measures to protect your information on our website systems. Your business data within the Managerp Neo software is stored on your own infrastructure, and its security is your responsibility. We recommend following standard IT security practices including regular backups, access controls, and antivirus protection.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateway, social media). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any information.

11. Children's Privacy

Our website and software are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If we become aware that a child has provided us with personal information, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our website or software after changes are posted constitutes your acceptance of the updated policy.

13. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Agra, Uttar Pradesh, India.

14. Contact

For questions about this Privacy Policy or to request access to, correction of, or deletion of your personal information, contact us at:

• Email: support@gomanagerp.com
• Address: SharpLite Systems LLP, Unit No. 6, Second Floor, Friends Plaza, Agra-2, Uttar Pradesh, India

Last Updated: June 2026