Refund Policy

Overview

At SharpLite Systems LLP, we strive to provide high-quality software and services. We understand that circumstances may change, and we have established this refund policy to ensure fairness for all our customers.

1. Refund Window

We offer refunds if requested within 7 working days from the date of purchase. Requests received after this period will not be eligible for refund.

2. Eligibility for Refunds

Refund requests are considered under the following circumstances:

• Technical Issues: If the software fails to function as described due to technical defects that cannot be resolved by our support team
• Duplicate Purchases: If you accidentally purchased the same license multiple times
• Wrong Product: If you purchased the wrong product and have not activated or used it
• Service Non-Delivery: If we fail to deliver the purchased service within the promised timeframe

3. Refund Timeframes

4. Non-Refundable Items

The following are not eligible for refunds:

• Activated or used software licenses
• Services that have been fully rendered
• Products purchased more than 14 days ago
• Custom development work that has been delivered
• Training and consultation services already provided
• Third-party integrations and add-ons

5. Refund Process

To request a refund:

1. Log in to your account and navigate to Account > Orders
2. Click on the order you wish to refund
3. Click the "Request Refund" button
4. Provide a reason for the refund request
5. Submit the request for review

Our team will review your request within 3-5 business days and notify you of the decision via email.

8. Refund Approval Process

All refund requests undergo a review process:

• First Review: Automated system check for eligibility
• Second Review: Manual review by our finance team
• Approval: Final approval by management for amounts over ₹5,000

6. Refund Calculation & Deductions

We compute refunds based on the actual rupee value received by us after deducting applicable charges. The following deductions may apply:

• GST/Taxes: Government taxes paid on the transaction
• Payment Gateway Commission: Razorpay transaction fees (typically 2-3%)
• Transaction Charges: Bank transfer fees and processing charges
• Exchange Loss: Currency conversion fees for international transactions
• Setup Fee: ₹1,000 for annual plans (if applicable)

7. Refund Methods

Approved refunds will be processed through the original payment method:

• Razorpay/UPI/Cards: 5-7 business days
• Bank Transfer: 7-10 business days
• Wallet: Instant to 24 hours

Please note that processing times may vary depending on your bank or payment provider.

7. Partial Refunds

In certain cases, partial refunds may be offered:

• SaaS subscriptions: Prorated refund for unused months
• Annual plans: Refund minus setup fee (₹1,000)
• Bulk purchases: Refund for unactivated licenses only

8. Chargebacks and Disputes

If you initiate a chargeback with your bank or payment provider:

• Your account will be temporarily suspended pending investigation
• We reserve the right to dispute fraudulent chargebacks
• Repeated chargebacks may result in permanent account termination

We encourage customers to contact us first before initiating chargebacks.

9. Exceptional Circumstances

We understand that exceptional circumstances may occur. Refund requests outside the standard policy will be considered on a case-by-case basis. Please contact our support team with detailed information about your situation.

10. Contact Us

If you have questions about our refund policy or need assistance with a refund request:

• Email: support@gomanagerp.com
• Support Ticket: Submit a ticket
• Phone: Available for premium customers

Last Updated: February 2026